Why Search is a Waste of Time and Social Media allows us to Gain Time

“No matter how fast it seems, most search is a waste of time. In a way, we are using time (i.e., the time-based structure) to gain time.”

This quote is from a recent opinion blog in Wired Magazine online and it hits the target in clarifying what I have been trying to say to my clients for years now about the difference between Search and Social Media.

Yes they are two different animals. Why? because Social Media is Time Based and Search is not. The issue of time based vs non time based media is one dear to my heart as I studied Classical Animation. Animation is a time based media as is performance art, dance, music, new media, and some visual arts. “Usually time-based media are video, slide, film, audio or computer based and part of what it means to experience the art is to watch it unfold over time according to the temporal logic of the medium as it is played back.”

I know this to be true because of all the social media platforms, I have always loved Twitter the most. I knew that it’s “real time” communications and it’s dynamic quality were key factors in my love affair. David Gelernter goes on to state that this time based quality — which is inherent in New Media— creates new way of structuring time on the internet. This new structure re defines time on the internet, taking it from static websites and search results to the “streams” of data arising from your curated interests that constantly add into your feeds. As seen from the author’s sketch below we are at the intersection of the “now” and the “new”. We are now fully engaged and informed by Social Media.

“Instead of doing an endless series of separate searches, we tune the knobs on our stream-browser to continuously feed us just the information we need.”

Image

Unlike Search which brings up pages for you to review, having your social network set up to monitor people, topics and issues that are of interest, allows you or your business to always be in the moment and in the now of the conversation. This is the Zen state of being.

“But it’s about time: “Bring me what I want” is almost always more useful than “Let me rummage around and see what I can find.”

The other awesome point that he makes on this paradigm shift in communications is that this state allows for an abundance of creativity. Again for those of us who love to create content on the fly this is the best place to be as it allows for constant inspiration, insight and interpretation.  This is the state of artistic perception that McLuahn referred to in his definition of an artist as being one who “updates consciousness “. The Artist is one who lives in the moment and not in the past or the future.

“Yet it took us more than 20 years in computing to get here. The field has finally moved from conserving resources ingeniously to squandering them creatively.”

How true. I have been engage with new media studies for 20 years now and remember the MIT article that I zeroed and keep in my files up until today that speaks of the coming convergence of computers, video and telecommunications. Today we have the net, you Tube and smart phones. What matters most are not the devices themselves but the new real time communication channels of Social media that run across our devices via the internet and deliver great content to us. This in turn allow you to place that information, be it text, image or video, in a context that is relevant to your business – thereby adding value each and every day to your personal life or your business. Over time that value becomes enormous as your networks grow in influence and reach.

Social Media is Innovative Marketing that Adds Great Value to your Business

Part of my role as as Social Media specialist is to curate content for my clients and myself. I look at a lot of content every day — some of it on social media and some of it on business. I am always searching for the common ground between the two.

Because I come from over a decade of  Sales experience in Toronto I love to read about sales and see how it relates to Social Media. In fact, I used to make the claim that having a person who knows about sales manage your social media was an real advantage and still believe that social media that incorporates both sales and marketing insights will be all the stronger for it.

A blog caught my attention this weekend with a quote from Peter Drucker and his approach to business. It quoted him saying

“Because the purpose of business is to create a customer, the business enterprise has two–and only two–basic functions: marketing and innovation. Marketing and innovation produce results; all the rest are costs. Marketing is the distinguishing, unique function of the business.”

I had never read this quote of his before and was blown away how he says that marketing and innovation create RESULTS, all the rest is costs and  by the last line in which he states that Marketing “is the distinguishing unique function of business”

Recently I burned through yet another client who decided that “social media” was just not that important and so they decided to terminate my contract. Why? Because I have the that attitude, when I take on a new client that they had better make a commitment to their social media for at least one year or I don’t even want to get started with them. This particular client began to question the value I was working to create and my attitude, after one month of managing their social media. It was barely time to let the ink dry on the contract, get their accounts set up, determine the tone of their market conversation and find the content that was engaging!

Ironically the client was a technology start up out of Calgary that began with no perceived need for marketing whatsoever!  They quickly found out that they would have to have a marketing person on board and a plan in place or “investors” would not even talk to them. So they hired an “old Media” marketing person who knew nothing about the new “social media” stuff. A smart move for a business model that relies on online subscriptions for sales revenue…

Don’t even get me started on how it all played out after they hired me on a short term contract. All I can say is that their marketing manager was hoping that social media might be a silver bullet to drive traffic to their site –overnight —-as they were unable to get even 10 hits to their site in a month after trying some old media marketing tactics. Of course I told them from the start that it would take time to build the value that would generate sales online. I am not going to go into the details but I was all over a month after I started — because their fearless leader thought it would be smarter to invest their assets elsewhere and cut the social media “expense” entirely…

Change

Which brings me back to the quote by Drucker. He says that it is either one or the other to create results and SALES. You either Innovate or you Market. Preferably you do both. If you are not innovating — then you better be creating value for your product or service through marketing! Since very few Canadian businesses that I have dealt with actually innovate —  most copy the US market or their Canadian competition and on top of that, as a rule, they don’t market much either, I often wonder how they hope to compete for the consumer’s dollar and attention in the days to come. Even if they do marketing– it tends to be all old media stuff — that one way push marketing aimed at an audience that has for the most part, tuned out and moved on to social networks, preferring a new type conversation, a type of marketing that allows them to “interact” and communicate with a brand or company that they are interested it. On top of it all since so many Canadian small and medium sized businesses are short sighted and risk adverse, they are, as a rule, not about to innovate with respect to their marketing strategy.  Embracing and then focusing on mastery of social media is for the most part non existent.

By its nature social media is innovative. It is a new medium that allows those who are creative communicators to easily innovate and hence, to add value to a business in a way that they have never been able to do before.  That in itself, one would think, would be reason enough to give it a concerted effort to push forward.

Clearly most Canadian business owners are not reading Peter Drucker. I am not sure they are reading thought leaders on business intelligence and instead have become terribly complacent — asleep at the wheel of a big oil rig — thinking that the Canadian resource based economy will carry us into a sustainable future on a planet that is, in fact, currently dominated by technology innovations in internet communications. We have seem more social, political and economic change over the past decade as a result of the internet and Web 2.0 then in we saw in the last 100 years and yet Canadian business thinks that everything will remain the same when it comes to the ways in which they can create value for a potential client and then, for their bottom line.

The status quo that make up the majority of Canadian Business owners, especially in Alberta – don’t like to think about the idea of using disruptive marketing like social media to add more compelling value. Take out the word “compelling” and replace it with the social media buzz word, that means about the same thing , the word “engaging”. If you know anything about social media you know where I am heading with this one. A word of caution to all business owners who decide to stop their social media before it even  a chance to enrich your business. What is the real COST of stalling your chances of sustainable growth through new sales revenue via online marketing in 2013?

Designing Data. “Help I am drowning in data and I can’t get back up!”

According to John Maeda, president of the Rhode Island School of Design, “who laid out his view of the future challenge facing leaders now that social media and technology have overturned the traditional company hierarchy. Fortunately, the solution to that challenge appears to be a applying good design to a lot of data.”

“He implied that this opens up opportunities for creative people to become leaders, but he directly stated that creative people could help make any leader in this new heterarchical structure more effective.”

Thanks to Social media and technology, it’s a level playing field in the business world today. Good news for Creatives. Good luck pitching a Canadian business owner on this one, still, as they don’t want to “re invent” the wheel any time soon, even though they are drowning in data. Looks like I have my work cut out for me when it comes to convincing them that the creative management of their data via Social Media will, indeed Enrich their business and save them from the pool of tears….

Re-Imagine. The Power of the Personal Brand.

Let me begin by saying that I love the new WordPress blog interface that I accessed via the new home page. Sweet. Looks and feels alot like Tumblr and yet I am glad I do not have to post only in that totally crazy mad world of the Creatives – I can still remain respectable and hire-able by posting to Word Press. 🙂 Thanks WordPress for being cool and creative and for still seeing the creative writing on the wall!

It has been a busy summer. mostly doing websites and managing some social media properties. As of late I have been away on yet another one of those client journey’s. It was the classic scenario. To begin they love that I am so creative and want to know what I think—even went so far to claim that they are “obsessed” by me. Not a good sign as obsession leads no good… but hey for the first few weeks I felt like I had just won a shot at the Olympic good metal round in Fencing, my favorite sport, and that someone was actually listening to what I had to say!  Then suddenly the honey moon was over and I am assigned to what feels like the position of “employee” as all my creative ideas are swiftly, with no explanation, swept under the carpet and we return to BUSINESS AS USUAL — even though we have not signed anything to that effect and I have from the start been no other then what my Twitter Profile states.

In an effort to cheer myself up I set about to read some good inspirational stuff on my iPad about what I do best  –which is communications. Early this am I came across a post that lead to an app for a guy who claims to be a MEDIA Futurist. Excited not so much by what he had to say, I am sure I have heard it all before after all I have been in this game for a hell of a long time now, both on the technology, creative and sales side and adore McLuhan but rather by the his method of engaging me I proceed to the Apple Store for a download. For me McLuhan, is still my main media man for 100 years after his birth he is one of the few intellectuals who gave credit to artists saying “I learnt everything I know from the Poets and the Painters”.   AMEN.

Anyhow, I downloaded Gerd’s app onto my ipad so I could experience my first personal brand app, that was the coolest part and I made mental note to blog about it later as it had the same mind blowing effect as a good cranial adjustment — waking up some nerve endings which have fallen asleep in the race to please offer appeasement.

So the guy is named Gerd Leonard — not an American as one would expect but a European – as all white people are anyhow…..a German actually – who lives in Europe, who of course, lived for some time in the United States and advocates – god forbid, some green solutions– probably a fan of that guy who wrote the book called The Solar Economy back in the day.  Thankfully, in the video I watch on my ipad app Gerd talks only about Media Ecology so I don’t have to worry about the thought police knocking at my door…

Alas I am trapped in Canada, a nation of bean counters, who simple don’t get what it is to be Creative when it comes to business —-even though they do try on occasion, which typically means paying lip service to some tired old ad agency in Toronto who still advocates a mix of media even as Gerd speaks to me via his personal app loaded onto my ipad in a You Tube Video posted at his channel about “The Future of Technology”.  He is cool school and apparently advises large fortune 500’s in Europe about change and employs 25 “Change Agents”. While I do feel a connection with him thanks to social media my ipad craps out half way through his talk due to a bad Bell connection.  While feeling uplifted I am quickly forced to go back to the reality of the day, one spent in a country where the dominant network does not know the works of Marshall McLuhan little lone some dude named Gerd who has his own ipad app and recommend that we all  “RE-IMAGINE”. One can only re-imagine what that means for the Future of Canada,eh?

UPDATE: Just went to like Gerd on FB and see that three of my Facebook Friends also like him. Surprise, one is Canadian – Don Tapscott, whose own writings are greatly influenced by McLuhan.

4 Sectors Ready To Be Disrupted In The Post-PC Era – Forbes

I would list Content creation as number one due to the fact that now ” that tablets are getting cameras, microphones and more powerful processing, we’ll start creating things on the device, too.”

I can’t wait for the new painting app Psykopaint to be made available on my ipad!

www.psykopaint.com

Via www.forbes.com