What can the father of Mad Men advertising teach us about Social Media success?

I came across a blog on the Masterful Marketing success of David Ogilvy this morning and while reading began to ponder on how much of his “great marketing” lessons are still relevant to social media marketing today…

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Here are the 5 big take away lessons from David Ogilvy as listed in the blog.  Below I attempt to put them within the framework of Social Media Marketing and to update them accordingly…

1. “Unless your advertising contains a big idea, it will pass like a ship in the night. I doubt if more than one campaign in a hundred contains a big idea.”

Social media is not a campaign — although you can create a campaign when executing your social media and while good ideas about content and the “market conversation” are still vital — more important is the conversation that allows for the “audience” to participate and the opportunity to promote them.  No longer is it just about your “big idea”, smart marketers today focus on building relationships first.

2. “In the modern world of business, it is useless to be a creative, original thinker unless you can also sell what you create.” 

Business in 2013 is the “end of  business as usual” — Brian Solis has shown us that. Businesses in Canada are in the bubble of a very old mindset, one that is risk adverse and complacent after having 100 years of resource based commodities fueling it. The only ones that are selling anything new are those consultants and marketers who have embraced social media and see a future where unless Canadian businesses become more human they are destined to become obsolete in the next decade. Canadian businesses are going to miss the opportunity to connect with their audience who being online have options to connect with global competitors, like our American cousins, who are focused on building social media relationships at all costs.

3. “I abhor advertising that is blatant, dull, or dishonest. Agencies which transgress this principle are not widely respected.”

In today’s market place the agencies still have control over much of the advertising space as together they and the larger businesses continue to support old school marketing and advertising campaigns. Small and medium enterprises, for the most part, have their heads in the sands and are trying to ignore social media in hopes that it will to away…

4. “Advertising people who ignore research are as dangerous as generals who ignore decodes of enemy signals.”

I wish all the advertising agencies in Canada would print this out and pin it on their walls. Most are still painfully ignorant about social media preferring to service the status quo with the tried and true ways of doing marketing — totally missing the reality that the “progressive” consumer has moved on and they are now just shouting at Dumb and Dumber with their one way mass media tactics.

5. “If we hire people who are smaller than we are, we will become a company of dwarfs. If we hire people who are larger than we are, we’ll become a company of giants.”
Amen. Don’t even get me started on the companies of dwarfs that populate the Canadian business landscape. Oh for the days of Giants. Even finding a business leader who has vision is rare. I am so grateful to my clients who have dared to have me activate their  social media and enrich their business!

Yes, the world has changed thanks to Web 2.0 and Social Media. Thank God, for Facebook and Twitter, as the world of business will never be the same.

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Social Media, Creativity and Innovation in Canada

I was watching the Lang O’Leary exchange last night from my comfy berger chair with my laptop connected to a twitter tool – when I heard the CEO of the Canadian Business Development Bank — discuss the dismal failure of small and medium sized businesses to innovate and it dawned on me that I could be facing a tough market for a long time simply due to the prevailing Canadian business mindset which is very conservative and risk adverse. As a single entrepreneur, I am not going to be able to shift that anytime soon. I did not do the survey or write the report that says Small & Medium sized Canadian business gets a D for Innovation. The fact that we are ranked 14 out of 17 worldwide for our lack of creativity and innovation is however, shocking. “Yikes”, I said outloud. The cat jumped up. I almost dropped my laptop. Could it be that bad? Way worse than what I had thought but totally in line with what a good friend, who works with Google insiders, said to me some time ago about the state of Canadian business – “They are doomed on their own local markets, if in the next 5 years, they don’t get connected with their consumers online”.

While Marketing is an integral part of business- its first role being to determine if there is even a market for a product – it never fails to amaze me the number of businesses who still think that they can rely on word of mouth as a viable long term strategy for marketing their product or service in a high technology city, province and nation.

Technology of course is the most innovative of industries as it relies on that “analytical computing machine” which has now connected the entire globe in a web of communications. Technology, Communications and Media have now merged in cyberspace and for the most part small Canadian businesses are nowhere to be seen along the information highway (remember when we actually called it that here in Canada?) while the virtual social media space is becoming more and more crowded with consumers, your friends, family and business associates, all piling on in search of information on health, wealth, love and stuff to buy – Canadian businesses are nowhere to be found….not in search, not in the social networks. They are lucky if they have a website, out of date, static, boring with a contact phone number.

I have been blogging on this topic for some time now. In fact, over a decade ago I was in much the same position trying to sell business owners on the idea of having a website. At the time they could see no advantange to cutting print costs or being found on the new medium of the internet. It was a hard sell. Much the same as it is today.

Now that a business should have their marketing focused online you would think that the need for those who are creative thinkers, indeed the creative class would to be embraced, employed and hired to work with them to create a new level of productivity and success. Sadly small businesses are missing in action and if you are tying to secure work a larger client make sure that you have a freshly minted undergrade degree in marketing from a University which did not even touch on social media or have you study the history of media aka MCLUHAN in Canada. Even though creativity (dare we say ART/Apple) and TECHNOLOGICAL (electronic/MS) innovation has transformed BIG business culture over the last three decades, heaven forbid they actually hire someone with the knowledge, skills and experience of this history who could base their innovative marketing strategies on the nature of media, someone who could engage in the type of experimentation needed to sail the uncharted waters that are the sea of Social Media.

With a virtual “tsunami” of tools, apps, methods, numbers, metrics, stats, strategies available today where even medium-sized businesses think that being creative means having a personal facebook account with pictures of the last party you went to or a blog filled with some sort of trivia that reminds one of a content farm.

Feeling depressed about the D GRADE Canadian businesses got on innovation, I googled for a quck fix – the phrase “quotes on innovation” for something positive and the search engine pulled up, guess what? — Quotes on Creativity and Innovation. It seems you cannot have one with out the other. Duh? And yet time and time again I am smacked down for being too creative and too innovative…

So while I stuggle to “sell” the idea of social media to small and medium sized business in Canada at least I now know who is to blame for the conflict. It is not me..it is not my problem, I have an ART SCHOOL Education, I know how to innovate, how to problem solve, how to imagine, how to visulize, how to be flexible, be open, be transparent, be engaging. The problem lies with the make money mindset that has no idea how to connect with consumers in the 21st Century when their is an oversupply of goods and a lack of attention from consumers who are now in control!

This time, I am on the side of the banks. While I may have very little capital in the bank since no one wants to fully engage me to execute any serious social media in Canada — they preferring to sit on the fence and watch their customers disappear down the information highway instead….I will do as I have done for decades now. I will ride out the wave working remaining in the moment of the NOW Revolution of Marketing.

It may be too much to ask for a “standard” small business to innovate on its product offering…but it would be nice if they had the vision to innovate in when it comes to their marketing strategy. Same old product, new way to market and sell it. Now there is an idea.

There are only two options here you either adopt social media or you are swept away. Time waits for no man or woman. Above us is the global connected techosphere where the big boys play. Learn the rules of the game and pay to win Canada. FYI, the name of the game is not HOCKEY – forget the pre meditated brain injuries in this game it is all about BRAINS, Creativity and innovation!

Social Media Shapes Society

Thrilled to find an article today on the release of another of the One to One Marketing book series. I began my serious study of marketing back in the late 90’s when I read the book “The One to One Future” by Don Peppers and Martha Rogers. It really inspired me and opened my eyes to the possiblities of a new way of marketing.

The title of their newest book is The Marketing Century: How Marketing Drives Business and Shapes Society. In the UK they are marking 100 years of Marketing. I am celebrating 100 years of McLuhan. If we place the two timelines side by each I am sure that we could see that it is Social Media that is the greatest force on shaping society today.

Watch the video below in which Martha speaks about the skill set of a top sales person in the age of relationship marketing where the skills of sales expertise, creative and analytics are big factors. What she says really resonates with my experience of the last decade as a Sales and Marketing consultant while touching on the new position that I have adopted.